Frequently Asked Questions (FAQ)

This section answers the most frequently asked questions about Polimake Studio. If you can't find the answer you're looking for, check the specific guides or contact support.

Common problems and solutions

Authentication and access

I can't log in

• Make sure you're using the correct authentication method (email, Google, etc.)
• Make sure your email is verified if required
• Try resetting your password using "Forgot your password?"
• Clear your browser cookies and try again
• Try from a different browser or in incognito mode

My session keeps closing

• Check your internet connection
• Make sure cookies are enabled in your browser
• Check whether any browser extensions might be interfering
• Try from a different browser

I can't access a project

• Make sure you've accepted the project invitation
• Make sure you have at least read permissions
• Confirm you're viewing the correct project using the project selector
• Contact the project owner if the problem persists

Content

Content doesn't appear in the calendar

• Make sure the content has a date assigned
• Make sure you're viewing the correct project
• Check whether any active filters are hiding the content
• Refresh the page

I can't create content

• Make sure you have write permissions in the project
• Make sure the project is selected
• Try from a different section (calendar vs. content page)
• Make sure there are no content limits on your plan

I can't change the content type

• Some types can't be changed after creating the content if it already has an associated design
• Create new content with the correct type
• Or delete the associated design and then change the type

Changes aren't being saved

• Check your internet connection
• Make sure you have write permissions
• Look for error messages in the interface
• Try saving manually if there's a save button
• Refresh the page and try again

Calendar

The calendar isn't updating

• Refresh the page
• Check your internet connection
• Clear your browser cache
• Try from a different browser

I can't create content on a specific date

• Make sure you have write permissions in the project
• Make sure the date isn't blocked (if any blocks are configured)
• Try from the content page if the problem persists

Filters aren't working correctly

• Clear all filters and apply one at a time to identify the problem
• Make sure the content actually meets the filter criteria
• Refresh the page if the filters seem "stuck"

Studio (Design editor)

Studio won't open

• Make sure you have write permissions on the content
• Make sure the content is in a project you have access to
• Refresh the page and try again
• Make sure your browser is compatible (modern browsers recommended)

Changes in Studio aren't being saved

• Check your internet connection
• Make sure you have write permissions
• Look for error messages in the interface
• Try saving manually with Ctrl+S (Cmd+S on Mac)
• Refresh the page if the problem persists

Studio tools aren't responding

• Make sure you have an element selected if required
• Make sure you're in the correct mode (editing vs. viewing)
• Refresh the page if the problem persists
• Try from a different browser

Keyboard shortcuts aren't working

• Make sure you're not typing in a text field
• Make sure you're using the correct combination for your operating system (Ctrl vs. Cmd)
• Some browsers may intercept certain shortcuts
• Make sure Studio has focus (click on the canvas)

Boards

I can't create a child board

• Make sure the parent board exists
• Make sure you have write permissions
• Make sure you're not creating cycles (a board can't be the parent of its own ancestor)

Content doesn't appear on the board

• Make sure the content is linked correctly
• Make sure you're viewing the correct board
• Refresh the page if you just linked content

Shapes aren't being saved on the board

• Make sure you're in editing mode
• Make sure you have write permissions on the board
• Save explicitly if there's a save button
• Refresh the page if the problem persists

Projects and teams

I can't invite members

• Make sure you have owner or administrator permissions
• Make sure the email is valid
• Make sure there are no member limits on your plan
• Contact support if the problem persists

A member can't see the project

• Make sure they've accepted the invitation
• Make sure they have at least read permissions
• Make sure they're viewing the correct project
• Confirm the invitation hasn't expired

Permissions aren't working as I expect

• Check exactly what permissions the member has
• Some actions may require additional specific permissions
• Make sure the permissions were saved correctly
• Contact support if the problem persists

Invitations and public tokens

The token link doesn't work

• Make sure the token hasn't expired
• Make sure the token hasn't been revoked
• Copy the full link without modifications
• Try from a different browser or in incognito mode

I can't create public tokens

• Make sure you have owner or administrator permissions
• Make sure the feature is enabled on your plan
• Contact support if the problem persists

A guest can't access

• Make sure they've accepted the invitation (full members)
• Make sure the token hasn't expired (public tokens)
• Make sure they have the necessary permissions
• Confirm they're accessing the correct project

Workflows and statuses

I can't switch to a specific status

• Make sure the transition is allowed in the workflow
• Make sure you have write permissions
• Check whether there are special conditions for that transition
• Make sure the workflow is configured correctly

The content is in a status that doesn't exist

• This can happen if a workflow status was deleted
• Move the content manually to a valid status
• Or restore the status in the workflow if necessary

Workflows aren't applying correctly

• Make sure the project has the workflows configured
• Make sure the content is in the correct project
• Refresh the page if changes aren't reflected
• Make sure the workflows aren't corrupted

Quick fixes

Performance problems

The platform is slow

• Refresh the page
• Close other browser tabs
• Clear your browser cache
• Check your internet connection
• Try from a different browser

The calendar takes a long time to load

• Reduce the number of active filters
• Limit the visible date range
• Refresh the page
• Check your internet connection

Display problems

The interface looks strange

• Refresh the page
• Clear your browser cache
• Make sure your browser is up to date
• Try from a different browser
• Disable browser extensions that may interfere

I can't see certain elements

• Make sure you have permission to view those elements
• Check whether any filters are active
• Make sure you're in the correct project
• Refresh the page

Sync problems

Changes aren't syncing

• Check your internet connection
• Refresh the page
• Wait a few seconds and check again
• Try making the change again

I'm seeing outdated information

• Refresh the page
• Clear your browser cache
• Make sure there aren't multiple tabs open with conflicting information

Limits and restrictions

Content limits

How much content can I create?
Limits depend on your plan. Basic plans generally have monthly content limits, while higher plans may have higher or unlimited limits. Check your specific plan or contact support for more details.

Is there a project limit?
Again, this depends on your plan. Some plans have limits on the number of active projects. Check your plan details.

Member limits

How many members can I invite to a project?
Member limits per project depend on your plan. Basic plans may have lower limits, while enterprise plans may have higher or unlimited limits.

Is there a limit on public tokens?
There may be limits on the number of public tokens active at the same time, depending on your plan. Check your plan details.

Storage limits

How much storage space do I have?
The storage space for images, designs, and other files depends on your plan. Basic plans have lower limits, while higher plans have more space or unlimited storage.

What happens if I exceed the limit?
If you exceed the storage limit, you may not be able to upload new files until you free up space or upgrade your plan. You'll be notified as you approach the limit.

Feature limits

Do all plans have access to all features?
No. Some advanced features may be limited to higher plans. For example, custom workflows, multiple projects, or certain Studio features may be available only on specific plans.

Can I use Studio on all plans?
Basic Studio is generally available on all plans, but advanced Studio features may be limited to higher plans. Check your plan details.

Questions about specific features

About the calendar

Can I view multiple projects in the calendar?
Yes, you can filter the calendar to view content from multiple projects at once, or switch between projects using the project selector.

Can I export the calendar?
Export functionality may be available depending on your plan. Check the documentation or contact support for more information.

About boards

Can I have unlimited boards?
Board limits depend on your plan. Check your plan details for specific limits.

Can I export a board?
Board export functionality may be available. Check the documentation or the options on the specific board.

About Studio

What formats can I export?
Studio generally supports export to PNG, JPG, SVG, and PDF. The available formats may vary depending on your plan.

Can I import designs into Studio?
Import functionality may be available depending on your plan. Check the documentation or the options in Studio.

About workflows

Can I have different workflows per content type?
Currently, workflows are configured at the project level. All content in a project uses the same workflows. This feature may become available in the future.

Can I automate status changes?
Status change automation may be available on higher plans or as a future feature. Check the documentation or contact support.

Contact and support

How to get help

Where can I get more help?

• Check the specific documentation guides
• Review this FAQ for common problems
• Contact support through the contact form
• Join our community if available

How do I contact support?
You can contact support through:

• The contact form on the platform
• Support email (if available)
• Live chat (if available on your plan)
• Support portal (if available)

What is support's response time?
Response times vary depending on your plan and the urgency of the problem. Higher plans generally have faster response times. Check your plan details.

Reporting problems

How do I report a bug?

• Use the contact form to report bugs
• Include details about what you were doing when the error occurred
• Provide screenshots if possible
• Specify your browser and operating system

How do I suggest a new feature?

• Use the contact form for suggestions
• Or join our community if available
• Suggestions are reviewed regularly by the team

Conclusion

This FAQ covers the most common questions about Polimake Studio. If you can't find the answer you're looking for, check the specific guides for each feature or contact support. We're here to help you get the most out of the platform.

Remember that Polimake Studio is constantly evolving, so some features may change or be added over time. Stay up to date by reviewing the release notes and documentation regularly.