Replying to Instagram comments from Studio
Read, post and reply to the public comments on an Instagram post without leaving the piece in Studio.
On this page
When you publish a piece to Instagram from Studio, you can handle its comments from the piece itself: read them, post new comments and reply, without opening Instagram.
When the panel appears
The Instagram panel is in the piece's Activity tab and appears when:
- The project has Instagram connected under Project settings › Publishing.
- The piece has been published to Instagram from Studio. See publishing to social media.
If Instagram is connected but the piece hasn't been published there yet, you'll see "Instagram connected" and the notice "This content has not been published to Instagram yet."
People who come in through a guest link don't see this panel.
Read the comments
- Open the piece and go to the Activity tab.
- In the Instagram panel you'll see the public comments with their author and likes.
- Click Refresh Instagram comments to bring in new ones. Studio doesn't refresh on its own: if you don't see something recent, refresh.
- If there are lots of them, click Load more at the bottom.
Open post takes you straight to the post on Instagram.
Post a comment
- Type in the "Write a public comment..." field. The counter shows how many characters you've used, up to 2,200.
- Click Post comment.
Remember that everything you post here is public on Instagram and goes out from the account connected to the project.
Reply to a comment
- Click Reply under the comment.
- Write your reply and send it.
You can only reply to top-level comments, not to other replies. You also can't reply to a comment that is Hidden on Instagram. If a thread has more replies than are shown, you'll see See more replies on Instagram.
If it asks you to reconnect
If you connected Instagram before Studio could manage comments, the connection doesn't have that permission. The panel tells you with Reconnect Instagram. Click it, sign in again with the same account and accept the permissions. You only need to do this once.
If the piece was published a while ago and Studio can't confirm that the connected account published it, you'll see "Instagram post needs verification". Reconnect the account that published it, or publish the piece again, and then you'll be able to manage its comments here.
Frequently asked questions
Are the comments I write here public?
Yes. They're posted on Instagram from the account connected to the project, just as if you wrote them in the app.
Why don't I see a comment that just came in?
The panel doesn't refresh on its own. Click Refresh Instagram comments.
Can I reply to a reply?
No. From Studio you reply to top-level comments. To follow a longer conversation, open the post on Instagram.
Why doesn't the Instagram panel appear?
Because the project doesn't have Instagram connected, or the piece wasn't published to Instagram from Studio. Guests don't see it either.